What are the Postage Costs?
Kidsplay Crafts sends products Australia wide from our headquarters in Cabarita Beach Northern NSW. A large majority of customers will be able to automatically calculate their shipping costs at the time of order. For more distant regions and Western Australia/Northern territory, we generally need calculate each order manually to get you the best price for you. Please call us for more information and we’ll be more than happy to help.
Our preferred courier is Fastway Couriers or Australia Post, depending on the delivery area.
Pick-up collection is also available.
What is the delivery time for goods ordered online?
After ordering online, you will receive an email confirmation containing your order details. We will confirm receipt of your order after ordering.
If we are unable to dispatch goods via Fastway Couriers or Australia Post within 2 working days we will notify you using the contact details supplied.
We provide email updates as your order progresses, keeping you informed at each step of the way.
Please use the following as guide for courier delivery times:
- Northern NSW – SE Queensland: 1-2 days (usually 24 hours)
- Sydney Metro & Melbourne Metro: 1-2 days (usually 24 hours)
- Adelaide, Regional NSW, Regional Victoria, Regional Queensland : 3-4 days
- Western Australia, Tasmania and other: 7-10 days
For Perler Bead and Shrink Art Orders to WA and remote areas you may wish to have your order sent in a 3kg or 5 kg Australia Post Next Day Delivery Satchel.
This reduces your delivery time down from a possible 10 days to 2 -3 days.
If you would prefer this please email us as soon as you have placed your order and we will contact you with the price difference and have you direct deposit, Paypal or pay by card.
What is your refund & returns policy?
If for any reason you are not completely satisfied with your purchase, you may return the products by mail for replacement or refund within 7 days of receiving the goods. Please contact us by phone on 0401 937 647 or by email at email@example.com within that time so that we can resolve any problems. If you do not contact us within 7 days of delivery, this means you agree that the goods were received without any faults or problems.
This refund policy does not apply to goods which have been used or damaged after delivery. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Kidsplay Crafts will not be responsible for parcels lost or damaged in transit if you choose not to insure.
What payment methods do you accept?
We accept secure payment through PayPal where you can choose to pay with you PayPal account, or with your credit card, even if you don’t have an account.
We also accept payment by direct bank deposit. Please choose this option at checkout and make your payment directly into our bank account.
Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.
Trading accounts may be arranged with prior approval.
Payments may be made to the following Bank Account:
Southern Cross Credit Union, Cabarita Beach
Account Name: Lindport Pty Ltd t/as Kidsplay Crafts
Account Number: 144-578