Payment, Shipping and Returns
upWhat are the Postage Costs?
Kidsplay Crafts sends products Australia wide from our warehouse in Tweed Heads South in Northern NSW. A large majority of customers will be able to automatically calculate their shipping costs at the time of order. For more distant regions and Western Australia/Northern territory, we generally need to calculate each order manually to get you the best price for you. Please call us or email for more information and we’ll be more than happy to help.
Our preferred courier is Fastway Couriers/ Aramex or Australia Post, depending on the delivery area.
Pick-up collection is also available.
Delivery time for goods ordered online
After ordering online, you will receive an email confirmation containing your order details. We will confirm receipt of your order after ordering.
If we are unable to dispatch goods via Fastway Couriers or Australia Post within 2 working days we will notify you using the contact details supplied.
We provide email updates as your order progresses, keeping you informed at each step of the way. If you do not receive an emails confirming you order as been shipped please check your junk emails.
Please use the following as guide for courier delivery times, however these may be extended during Covid flare ups :
- Northern NSW – SE Queensland, Sydney Metro & most of coastal NSW: 1-2 working days
- Melbourne Metro, Cairns, Bundaberg, Townsville and Adelaide,: 3-4 working days
- Western Australia, Tasmania, Regional NSW, Regional Victoria, Regional Queensland and other: up to 10 working days
For Perler Bead and Shrink Art Orders to WA and remote areas you may wish to upgrade and have your order sent in a small or large Australia Post Next Day Delivery Satchel. This reduces your delivery time down from a possible 10 days to 2 -3 working days.
We accept secure payment through PayPal where you can choose to pay with your PayPal account, or with your credit card, even if you don’t have an account.
Please contact us if you would like payment by direct bank deposit.
Trading accounts may be arranged with prior approval.
Returns and Refunds
If for any reason you are not completely satisfied with your purchase, you may return the products by mail for replacement or refund within 7 days of receiving the goods. Please contact us by phone on 0401 937 647 or by email at firstname.lastname@example.org within that time if you are not satisfied with your purchase so that we can resolve any problems. If you do not contact us within 7 days of delivery, this means you agree that the goods were received without any faults or problems.
This refund policy does not apply to goods which have been used or damaged after delivery. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Kidsplay Crafts will not be responsible for parcels lost or damaged in transit if you choose not to insure.