Frequently Asked Questions 

What Payment Methods Do You Accept?

We accept secure payment through PayPal where you can choose to pay with you PayPal account, or with your credit card, even if you don’t have an account.

Card payment is also available without using Paypal.

We also accept payment by direct bank deposit. Please choose this option at checkout and make your payment directly into our bank account.
Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.

Trading accounts may be arranged with prior approval.

Payments may be made to the following Bank Account:

Southern Cross Credit Union, Cabarita Beach
Account Name: Lindport Pty Ltd t/as Kidsplay Crafts
BSB: 722-744
Account Number: 100098324

What Are The Postage Costs?

Kidsplay Crafts sends products Australia wide from our headquarters in Tweed Heads South, Northern NSW. A large majority of customers will be able to automatically calculate their shipping costs at the time of order. For more distant remote regions and Western Australia/Northern territory, we generally need calculate each order manually to get you the best price for you. Please call us or email for more information and we’ll be more than happy to help.

Our preferred courier is Fastway Couriers. If you wish to have your order sent to either a Parcel Locker or a Post Office Box additional charges will apply. We will contact you after your order has been placed to let you know the additional charges.

Pick-up collection is also available from Tweed Heads South, Northern NSW.

Payments may be made to the following Bank Account:

Southern Cross Credit Union, Cabarita Beach
Account Name: Lindport Pty Ltd t/as Kidsplay Crafts
BSB: 722-744
Account Number: 100098324

What is your Refunds/Return Policy?

If for any reason you are not completely satisfied with your purchase, you may return the products by mail for replacement or refund within 7 days of receiving the goods. Please contact us by phone on 0401 937 647 or by email at sales@kidsplaycrafts.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems. If you do not contact us within 7 days of delivery, this means you agree that the goods were received without any faults or problems.

This refund policy does not apply to goods which have been used or damaged after delivery.

All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Kidsplay Crafts will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Please allow plenty of time for you to receive your order if you live in a remote area. Delivery times can be up to 15 working days, sometimes more. If you require a refund as your order was not received in time for your event you will need to return the items in full at your expense. Once we have counted and inspected the order we will issue a refund.

 

What's The Delivery Time for Goods Ordered Online?

After ordering online, you will receive an email confirmation containing your order details. We will confirm receipt of your order after ordering.

If we are unable to dispatch goods via Fastway Couriers or Australia Post within 2 working days we will notify you using the contact details supplied.

We provide email updates as your order progresses, keeping you informed at each step of the way.

Please use the following as guide for courier delivery times:

Northern NSW – SE Queensland, Sydney Metro & most of coastal NSW: 2-3 working days
Melbourne Metro, Cairns, Bundaberg, Townsville and Adelaide,: 3-4 working days
Western Australia, Tasmania, Regional NSW, Regional Victoria, Regional Queensland and other: up to 10-15 working days

Please note we will send your order with Fastway Couriers. If you need your order quicker please contact us for Australia Post options.

*REMOTE AREAS* Remote areas can take up to 15 working days, sometimes more, for you to receive your order using Fastway. If you need your order urgently or by a specified date please contact us before ordering so that we can arrange the appropriate postage service so you receive it in time. If we don’t hear from you at the time of your order we will select the delivery method. 

 

 

Is your Tweed Heads South warehouse open to the public?

Yes, we are open to the public by appointment.

 

I have a Childcare Centre with an OOSH. Can you come out to see us?

We physically service Brisbane South, Gold Coast and Northern NSW. Our Van is jam packed full of most of our products. You can touch, feel and compare our products and take them with you. Invoices are emailed on the spot.